About Call Center
A state of Art call center providing inbound and outbound services to client. Call Center work with clients to create strategic partnership .understanding that nothing is more essential to ensure customer delight than quality of service. Management of the call center has the experience of working with some of the large organization globally and domestically, with the experience with different industries such as Hotel, Finance institutions , Telecommunication, and many more
Purpose of Call Center
“Call Center” is a contact point where we:
Provide Inbound as well as outbound superior customer services to our entire domestic & International Clients.
Promote and sell products and services.
Answer queries, provide information, settle Issues and resolve complaints.
Features , Facilities and Department Structure
1-90 Seated Blended Call Center
2-3500 sq ft of covered area for the Call Center alone
3-Space available for roof top antenna and other communications equipments
4-Round the clock monitoring by CC Cameras
5-24 hours Maintenance/Support/Backup contract
6-Security Guards.
7-Internal IT departments for fast and efficient support
8-LAN
9-WAN
10-PC (core i-5 with LCD Screens)
11-Specious Cubicles
12-Trained Staff
13-Complete Air conditioned
14-Standby Generator/UPS
Salient Features
•A state-of-the art call center
•Commercial building with 25,000 square ft area
•3500 sq ft of covered area for the Call Center alone
•Space available for roof top antenna and other communications equipments
•Availability of Standby generator and UPS
•Complete Air conditioned
•Round the clock monitoring by CC Cameras
•24 hours Maintenance/Support/Backup contract
•Security Guards.
•Internal IT departments for fast and efficient support
•Number of PRIs20 PRI i.e600 lines with 40 analog lines
•2 MB international circuit •Robust servers with back-up facilitie
Management
The Management Team …
•Has the experience of working with some of the large organizations globally & domestically.
•Is headed by an individual with over a decade of experience in the field of call center and is also the pioneer in call center agents training programs.
•Have highly experienced second & third level of management. This team prides itself in creating a truly world class environment.
•We guarantee not to compromise on the quality of service.
Security Measures
•Data (Information) is secured by carrying out regular back ups
•Appropriate personnel policies and procedures related to physical or virtual access to information technology equipments or the data residing therein
•Protection against Network Threat:
•System Update/Upgrades:
•User Policy: Use of Unauthorized/Unlicensed Software is strictly prohibited.
•Standby Power Generation
•Disaster Recovery Plan to cope with any sort of System Disaster
Trained CSR
All Call Center agents must successfully complete a rigorous training program of international standards
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