About

We work with our clients to
create strategic partnerships

About Quest Solutions

Quest Solutions Established in 2015 , Quest Solutions has emerged as Large Network on Web operating multiple operations .We work with our clients to create strategic partnerships.We understand that nothing is more essential to ensure customer delight than quality of service.

We work with our clients to create strategic partnerships.
We understand that nothing is more essential to ensure customer delight than quality of service

Contact Us Now

Services

Our passion for design goes beyond beautiful imagery
We believe good design should solve problems

About Call Center

A state of Art call center providing inbound and outbound services to client. Call Center work with clients to create strategic partnership, understanding that nothing is more essential to ensure customer delight than quality of service. Management of the call center has the experience of working with some of the large organization globally, with the experience with different industries such as Hotel, Finance institutions , Telecommunication, and many more

Purpose of Call Center

“Call Center” is a contact point where we: Provide Inbound as well as outbound superior customer services to our entire domestic & International Clients. Promote and sell products and services. Answer queries, provide information, settle Issues and resolve complaints.

Our Mission

At Quest Solutions, we work hand-in-hand with our clients to forge strategic partnerships that drive success. We believe that exceptional service quality is the key to ensuring customer satisfaction and delight.

Infrastructure

  • State-of-the-Art Facility: Spanning 3,500 sq. ft. of fully equipped, air-conditioned space.
  • Security: Round-the-clock monitoring with CCTV cameras, on-site security guards, and standby generators with UPS.
  • Technology: Robust servers, backup facilities, and rooftop space for communication equipment.
  • Support: 24/7 maintenance, IT, and backup contracts for uninterrupted operations.

Advanced Technology

We leverage cutting-edge tools to enhance efficiency and service quality:
  • ACD: Automatic Call Distributor
  • IVR: Interactive Voice Response
  • CTI: Computer Telephony Integration
  • DVR: Digital Voice Recorder
  • CRM: Customer Relationship Management Solutions
  • Management Information Systems

Our Services

Quest Solutions offers a 60-seat call center with versatile services tailored to your needs:
  • Customer Services
  • Technical Support/Help Desk Services
  • Telemarketing
  • Surveys
  • Event Invitations
  • Appointment Setting
  • Market Research and Sales
  • Order Processing
  • Offsite Receptionist Services
..and much more.

Industries We Serve

We proudly cater to diverse industries, including:
  • Insurance
  • Hotels and Hospitality
  • Financial Institutions
  • NGOs/Charities
  • Telecommunication
  • Airlines and Travel & Tourism
  • Fast Food Chains
  • Healthcare
…and many others.

Our Team

  • Experienced Leadership: Led by professionals with over a decade of global and domestic expertise in the call center industry.
  • Skilled Management: A highly capable second and third level of management ensures a world-class operational environment.
  • Dedicated CSRs: All agents undergo a rigorous, internationally benchmarked training program to deliver customized customer care.

Security Measures

  • Data Protection: Regular backups to safeguard sensitive information.
  • Access Control: Strict personnel policies for physical and virtual access to data.
  • Network Security: Regular system updates and upgrades to mitigate threats.
  • Compliance: Strictly prohibits unauthorized or unlicensed software usage.
  • Reliable Power: Backup power generation ensures uninterrupted services.

Contact

Feel Free to Contact Quest Solutions

Something incredible is waiting to be known

 

We understand that nothing is more essential to ensure customer delight than quality of service

 

[email protected]

www.questsolutions.net